Do companies ever think to call themselves and listen to their automated attendant systems? Do they ever pretend that they are outsiders or first time customers? Do they have a clue how maddening and/or downright STUPID their systems are?
Today, I had one that droned on with:
"This is the xxxxx corporation automatic operator." Really? I couldn't tell. The crappy simu-voice really had me fooled.
"If you know your party's extension, you may dial it at any time." No kidding? Ya think that if I know somebody's extension that I've probably had quite a bit of contact with your company and probably had to listen to your stupid messages so many times that I either know that I can dial an extension right away or I've memorized the "press or say" numbers to every department? Now you've wasted your potential new customer's time with a stupid, meaningless admission that you're too cheap to hire a phone receptionist and that they can go ahead and dial extensions if they know them. They don't. Don't ask.
"For a list of employees' extensions, using their last names, press or say 2." I don't know anybody's name at your damn company, ya dolt. Why do I want to be put through all of this before I find out how to get a price or to place an order?
Today, one of these technological marvels plodded on through choices 1 - 7, telling me the single digit button to push to access every department in the business EXCEPT sales! Finally, the machine after a notable pause said, "For other assistance (?!?) press zero."